The platform delivers content and services on devices running iN2L content.
Optimize the architecture and user-interface of the current platform based on user feedback.
February 2022 to June 2022
The current platform is is tied to the iN2L tablet and group devices and needs to work on all user devices.
Create a design that works on all devices, supports all iN2L services, and looks more modern.
UX researcher and UI designer designing the iN2L Platform from conception to delivery.
Gathering information from personal research and customer feedback. Writing and discussing information architecture with the product team. Designing and testing high-fidelity prototypes with the team and iterating on designs based on feedback.
The platform redesign started with a few sketches, but I knew the platform could not be redesigned based on my, or another employee's opinions. We needed to understand our customer's needs and frustrations.
Our team created a Zoho survey for iN2L employees to give us their feedback. Due to the COVID restrictions, very few employees had direct access to our customers. Therefore, we had to rely on our trainers, salespeople, and customer service to provide customer feedback.
Using a tagging system in Zoho we were able to sort common requests using tags. This provided us with a rudimentary affinity map that could identify our customers' greatest problems.
I analyzed the steps it took to accomplish several key task on the existing platforms (purple and blue) and later added the redesign (green).
Easily the biggest category of requests, our customers desired a version of our platform that worked across all devices, such as mobile and desktop.
Next, our customers had issues with the platform itself. Many issues could be resolved by fixing existing features, or creating new ones. Such as greater UI customization, adding a calendar, or controlling the speed of a slideshow.
Improve the physical presentation of iN2L devices. Whether it's the TV stand creating a trip hazard, or the charging flap on the tablet being hard to open.
When designing for seniors, accessibility plays a larger than normal role.
By a huge lead, font size was the most heard complaint from our customers. Too big was not an issue. Therefore, finding a suitable minimum font size was essential.
I used maximum contrast where possible and kept white text to a minimum. Text on images was right out.
One of the biggest issues I identified was a lack of consistency throughout the platform. Button positions, colors, and fonts changed from one page to the next.
The current platform doesn't allow device rotation or any responsive resizing so I wanted to demonstrate a vertical option in my comparison mockups.
As the redesign emerged, new opportunities manifested, such as a dedicated site for Travel within the platform.
The hi-fi prototype demonstrated all the potential workflows the content team requested. It included content filtering, dialog pop-ups, and error states.View Hi-fi Prototype
Be sensitive when pointing out problems with previous iterations of the product. You never know who worked on it and is responsible for its current state.
What I learned:
I had exposure to an entire industry previously unknown to me. I had to design for an audience unfamiliar with current technology. I could not assume this audience would recognize common patterns, such as a hamburger button for a menu. Therefore, I had to be more explicit with designing user interfaces than normal.
Continue to process feedback
Run usability tests using the hi-fi prototypes